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University Of Fort Hare
Kwamakhutha, KwaZulu-Natal
Prospecton, Durban. Well-established concern within the Logistics industry seeks Outbound Customer Services Agent with relevant experience in the Shipping / Logistics industry to join their team. Please note: this is a 6-months contract position. Responsibilities: Maintain and update schedules Manage and monitor bookings with shipping Process b
Job Source: University Of Fort HareWns
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Full-time Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare
Job Source: WnsWns Global Services Sa
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Full-time Company Description WNS (Holdings) Limited (NYSE: WNS)is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, I
Job Source: Wns Global Services SaWns
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Full-time Company Description WNS (Holdings) Limited (NYSE: WNS)is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, I
Job Source: WnsEverything
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You are here : Home Jobs Customer Service Agent Jobs In Durban South Africa Customer Service Agent Jobs in Durban, South Africa You are here : Home Jobs Customer Service Agent Jobs In Durban South Africa Customer Service Agent Jobs in Durban, South Africa Duties: Must thrive on Chats, in and outbound calls, showing initiative and strong ne
Job Source: EverythingEdwards Lifesciences
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Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Service teams in South Africa are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll Provides customer service support to customers utilizing effective rel
Job Source: Edwards LifesciencesSurgo Hr & Training
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About the job Customer Service Consultant Company Overview: Our client is a leading provider of comprehensive bicycle insurance solutions in Australia and New Zealand, the United Kingdom, and the United States and Canada. They are dedicated to protecting cyclists and their beloved bikes. As part of their commitment to supporting the cycling communi
Job Source: Surgo Hr & TrainingBoomerang Marketing
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Wynberg, South Africa | Posted on 04/22/2024 As a Team Leader you will lead the team to be the (virtual) face of the operation, delivering unparalleled first and lasting impressions to our client’s customers. You will be on hand to help, guide and support Team members to respond to customers with queries, updates, and solutions that WOW
Job Source: Boomerang Marketing,
R 200000 ZA Per annum
Customer Service Agent - PMWe are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success. Job Objectives:• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Follow communication procedures, guidelines and policies.• Willingness to learn and go the extra mile for the customers.• Receiving a high volume of calls from customers.• Striving to achieve first call resolution and maintain the quality of service provided by the call center.• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.• Responding efficiently to customers and creating a positive experience.• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.• Understanding and using the required software, reports, tools, and metrics.• Transferring and escalating the calls to the appropriate department if needed• Participating in training and striving to increase and improve existing skills.• Adhering to all company policies and procedures.• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call Required Skills:• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.• Proficiency with computers• Ability to resolve conflict and diffuse tension.• Strong time management skills. Education and Competencies:• Matric Certificate• Excellent command of the English language• Strong reading comprehension of English.• Sufficient educational background and screening• Meet English assessment tests upon screening.• Basic computer skills• Attention to details.• Willingness to learn.• Minimum 6 months digital experience• Email and chat experience• Strong written communication skills• Strong customer service experience with minimum 60% in English We endeavour to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful. All positions will be filled in accordance with our Group Employment Equity plan.
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Customer service agent - pm jobs in ,
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