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Santam Insurance
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You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening pro
Job Source: Santam InsuranceStandard Bank Of South Africa Limited
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Business Segment: Business & Commercial Banking To ensure that quality assurance evaluations are conducted across all Internal Channelsareas in VAF internally, analysing of trends/patterns, conducting root cause analysis, mentoring on areas of concern and providing recommendations for improvement to relevant business units and to prevent re - occur
Job Source: Standard Bank Of South Africa LimitedNomadgao
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Dec 13, 2023 - Sov Tech is hiring a remote Quality Assurance Engineer. ????Location: South Africa. Who we are At Sov Tech, we believe the future of software lies in the talent, innovation, and creativity found on the African continent. Headquartered in South Africa, our team of highly-skilled engineers, designers and strategists span the continent,
Job Source: NomadgaoTalksure Pty Ltd
Durban, KwaZulu-Natal
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends o
Job Source: Talksure Pty LtdHollywoodbets
Durban, KwaZulu-Natal
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global f
Job Source: HollywoodbetsFrey's Food Brands
, KwaZulu-Natal
These jobs were popular with other job seekers Express Employment Professionals SA - PMB Express Employment Professionals SA - PMB A large food manufacturing company in Cato Ridge (KZN) is looking for a Quality Assurance Manager to join the Quality Assurance Management Department, who will be responsible for overseeing all aspects of q
Job Source: Frey's Food BrandsFagron Gmbh & Co. Kg
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Over de functie We are looking for a dynamic, hands-on individual who shares our passion for conservation and will accept the challenge of supervising the QA team. You have to be VERY HANDS ON and take responsibility for the following duties: • oversee quality operations and supervise the QA team • establish and roll-out a new QMS • compile and
Job Source: Fagron Gmbh & Co. KgTalksure Pty Ltd
Umhlanga Rocks, KwaZulu-Natal
These jobs were popular with other job seekers At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strateg
Job Source: Talksure Pty LtdUmhlanga Rocks, KwaZulu-Natal
R 400000 ZA Per annum
Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE
Oversee and manage the day-to-day operations of a Quality Assurance team
DUTIES AND RESPONSIBILITIES
To ensure customer satisfaction through monitoring agent interaction with the customer.
• Collate and distribute send reports
• Liaise with sales departments
• Analyse and monitor sales agent trends
• Audit sales and completing evaluation form
• Lead and support investigations
• Management of BYC
To manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis
• Update sales agents lists
• QA agents productivity statistics
• Monitor QA agent workload
• Attendance Management
• Coaching and development of QA agents.
QA Monitoring
• Collate and distribute reports
• Lead and support investigations
• Analyse and monitor sales agent trends
Workflow Management
• Ensure that agreed service levels and required standards are met
• Clear and updated daily, weekly, and monthly QA priorities
• QA Workload distribution and monitoring
Calibration sessions
• To conduct calibration sessions between the QA evaluators to ensure efficient and effective communication of customer wants and needs.
• QA inductions and oversight of the live dial process.
• QA refreshers held with the sales environment on request.
• Conduct and lead Calibration sessions with the sales team
QUALIFICATIONS AND EXPERIENCE REQUIRED
• Matric
• Minimum of 5 years experience as a Quality Assurance team leader in a contact centre
• Experience in an outbound contact centre (advantageous)
• Intermediate level for MS Office
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
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Quality assurance team leader jobs in Umhlanga Rocks, KwaZulu-Natal
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