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Strategicdimensions
Sandton, Gauteng
The Customer Success Manager is responsible for building effective relationships with current customers and for maximising the customer lifetime value within the project life-cycle. This will be accomplished by delivering a great customer experience and maximising the use of Odoo, as well as delivering outcomes, results and value that exceed custom
Job Source: StrategicdimensionsSchneider Electric
Johannesburg, Gauteng
Great people make Schneider Electric a great company. Mission Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our exten
Job Source: Schneider ElectricSolid Systems
Johannesburg, Gauteng
As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team. Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery. By ensurin
Job Source: Solid SystemsSas
Johannesburg, Gauteng
Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility
Job Source: SasGfk Growth From Knowledge
Johannesburg, Gauteng
Customer Success Senior Manager page is loaded Customer Success Senior Manager Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R00022015 Country South Africa Job Family Customer Success Management We show the world what people want. Join Gf K and help us shape tomor
Job Source: Gfk Growth From KnowledgeSavageone Pty Ltd
Johannesburg, Gauteng
About the job Junior Customer Success Manager This position will entail fully remote work, collaborating with international clients on a contract staffing basis (month-to-month), for 8 hours a day, Monday to Friday. Timezone flexibility may be required to accommodate different countries. Position Summary: The Junior Customer Success Manager will pl
Job Source: Savageone Pty LtdGfk Se
Johannesburg, Gauteng
Customer Success Senior Manager_R00022015 Search for jobs Home /Careers /Search For Jobs /Customer Success Senior Manager R00022015 Customer Success Senior Manager Country South Africa Job Family Customer Success Management We show the world what people want. Join Gf K and help us shape tomorrow. As an NIQ company, we
Job Source: Gfk SeMimecast South Africa
Johannesburg, Gauteng
Manager, Customer Success (people management and customer success experience essential) page is loaded Manager, Customer Success (people management and customer success experience essential) Apply locations South Africa - Johannesburg time type Full time posted on Posted 23 Days Ago job requisition id R4662 Manager
Job Source: Mimecast South AfricaJohannesburg, Gauteng
R 400000 ZA Per annum
Join our global Revtech company, Offernet, as a Customer Success Manager and become the key link between clients and our internal team. Your role will involve understanding client needs, developing and facilitate the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns, improving your clients Return on Ad Spend and Return on Investment. By conducting audience research, analysing data, and utilising various technologies, you will ensure optimal communication and exceptional campaign performance. As a valuable partner and solution provider, you’ll also foster strong client relationships and lead your team to deliver outstanding results. Key Responsibilities: Build and maintain client relationships, fostering collaboration and flawless execution of plans. Develop and implement strategic media plans based on client direction and media research. Synthesize information effectively to guide campaign development and execution. Understand client products/services and communicate key points to external parties while solving problems. Maintain rapport with internal and external teams, partner agencies and clients and be able to apply a collaborative and solutions oriented approach. Innovate and recommend media solutions, ensuring client satisfaction and delivering results. Manage and train team members, conducting performance reviews and staff training. Ability to analyse, understand and interpret data to inform upcoming campaigns and draw decisive action points from. Set accurate revenue targets and projections while sharing campaign results and learnings. Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals. Requirements:5+ years of experience in a similar role. Excellent written, verbal, and presentation skills. Strong relationship-building abilities with internal and external stakeholders. Persuasive communication of strategies, rationale, and ideas. Negotiation skills and the ability to filter relevant information. Analytical mindset and attention to detail. Understanding of business processes and key stakeholders as well as client process flows. Identify and declutter clients measurables to ensure that key performance indicators that describe their success are achieved. Proven ability to develop post-campaign analysis reports and monitor ROAS. Comprehensive understanding of the customer journey and ability to provide status feedback. Proficiency in platforms such as Google Analytics, Tag Manager, and Meta Business Suite. Ability to apply an omnichannel mindset to cohesively integrate with client Comprehensive understanding of CRM systems Understanding of pixels and tracking solutions. Ability to accurately quantify and measure campaign performance. Demonstrated expertise in utilising data-driven insights to optimise paid media campaigns. Proficient in leveraging analytics tools to conduct thorough audience segmentation and targeting. Strong understanding of A/B testing methodologies and the ability to analyse and interpret test results. Proven track record of effectively managing budgets and allocating resources to maximize ROI. Experience in conducting competitive analysis and staying up-to-date with industry trends and best practices. Proficiency in data visualisation techniques and tools to effectively communicate campaign performance to stakeholders. Ability to identify and implement advanced tracking and attribution models to accurately measure campaign effectiveness. Skilled in utilizing statistical analysis to identify patterns, trends, and opportunities for campaign optimization. Proficient in creating and interpreting dashboards and reports that provide actionable insights for campaign performance improvement. Understanding of the impact of different media channels on customer behavior and the ability to develop integrated strategies accordingly. Strong problem-solving skills with the ability to identify issues and propose data-driven solutions. Familiarity with audience research tools and the ability to leverage consumer insights to inform campaign targeting and messaging. Knowledge of marketing automation platforms and the ability to integrate paid media efforts within broader marketing campaigns. Experience in collaborating with cross-functional teams, such as creative, content, and web development, to ensure cohesive and integrated marketing initiatives. Proven ability to work in a fast-paced environment and manage multiple campaigns simultaneously while meeting deadlines. Join Offernet today and shape the future of Revenue Optimisation Apply by completing the online application form below or email your CV to [email protected] Job Features Job Category Full-time Location Steenberg Business Park Apply Online Your Name * Your Email Address * Your Contact Number * Attach Resume * No file chosen Browse Bastion & Flowe Bastion & Flowe is a technology and innovation-orientated company focussed on providing the most complete end-to-end direct marketing and sales optimisation solution available today.
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Customer success manager jobs in Johannesburg, Gauteng
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