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Qetello Holdings
Pretoria
About Our Client : Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business
Job Source: Qetello HoldingsBestmed Medical Scheme
, Gauteng
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Job Source: Bestmed Medical SchemeDante Group Pty Ltd
Pretoria, Gauteng
These jobs were popular with other job seekers Reference: PTA022626-HD-1 Payroll Support Consultant Pretoria East R20 000 - R25 000 pm My client in the East of Pretoria has a vacancy to fill - they are looking for a dynamic person to join their team. Duties & Responsibilities Must have Grade 12 At least 5 years working experience in a similar role
Job Source: Dante Group Pty LtdEcentric
Centurion, Gauteng
Centurion, South Africa | Posted on 03/25/2024 We are a proudly South African-based company that provides fast and secure payment processing solutions to businesses and financial institutions across 17 countries in Africa. As a one-stop, omnichannel payment solutions partner, Ecentric brings businesses the very best payment processing software &
Job Source: EcentricSanitech A Division Of Waco Africa
Pretoria, Gauteng
Direct message the job poster from Sanitech a division of WACO Africa Human Resources Business Partner at Sanitech a division of WACO Africa PURPOSETo support and assist the growth of Hygiene & Pest Control market share through effective and timeous response to all customer enquiries and to perform customer care functions for existing clients EDUCA
Job Source: Sanitech A Division Of Waco AfricaDante Group Pty Ltd
Pretoria, Gauteng
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Job Source: Dante Group Pty LtdTreasuryone
Pretoria, Gauteng
SA’s Leading Treasury Outsourcing Company is recruiting for top talent! Our support desk facilitate solutions to our clients on Treasury Management Systems: The IT2 TMS is a fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt and investment, financial risk, Kyriba is a global leader in next generati
Job Source: TreasuryoneWns
Centurion, Gauteng
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insuranc
Job Source: WnsPretoria, Gauteng
R 300000 ZA Per annum
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.
The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.
The Customer Support Consultants reports directly to the Team Leader.
As a Customer Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation. The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.
Internal Liaison takes place with the Digital Support Team, Payment Relations and VAS Teams. External liaison takes place with all external customers contacting the Customer Support Department.
Duties and Responsibilities (include but are not limited to):
Assist customers who call the Mukuru Customer Support Department Manage own system by prioritizing calls Accurately create tickets on the Zendesk for queries that must be escalated Call back customers who have requested call-backs Identify the customer’s needs and either create an order or capture a ticket on the Zendesk Ensure all information is accurately captured onto the system Create orders on the system on behalf of the customers Coordinate meetings for new account creation Provide the new customer with all relevant information about the card and what is required to open an account Assist new customers from the UK in creating accounts Promote new and additional products to customers Uphold the company brand Manage own professional and self-development
Key Requirements
Grade 12 or equivalent Degree/Diploma (Desirable)Mukuru Customer Support training course completed Understanding and speaking of English and one of the following languages : Igbo / Se Sotho / Portuguese / Chewa / Shona/ Ndebele6 months Customer Service experience Contact Centre experience (Desirable)Knowledge of money transfer procedures Knowledge of FICA regulations Knowledge of African currencies
Additional Skills
Multitasking skills Computer skills Typing skills Telephone skills Verbal communication skills Selling skills Time management skills Organisational & administrative skills Conflict management skills Attention to detail
*Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGET
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Customer support consultant jobs in Pretoria, Gauteng
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