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Talksure Pty Ltd
Umhlanga Rocks, KwaZulu-Natal
These jobs were popular with other job seekers At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strateg
Job Source: Talksure Pty LtdFrey's Food Brands
, KwaZulu-Natal
These jobs were popular with other job seekers Express Employment Professionals SA - PMB Express Employment Professionals SA - PMB A large food manufacturing company in Cato Ridge (KZN) is looking for a Quality Assurance Manager to join the Quality Assurance Management Department, who will be responsible for overseeing all aspects of q
Job Source: Frey's Food BrandsFagron Gmbh & Co. Kg
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Over de functie We are looking for a dynamic, hands-on individual who shares our passion for conservation and will accept the challenge of supervising the QA team. You have to be VERY HANDS ON and take responsibility for the following duties: • oversee quality operations and supervise the QA team • establish and roll-out a new QMS • compile and
Job Source: Fagron Gmbh & Co. KgHollywoodbets
Durban, KwaZulu-Natal
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global f
Job Source: HollywoodbetsNomadgao
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Dec 13, 2023 - Sov Tech is hiring a remote Quality Assurance Engineer. ????Location: South Africa. Who we are At Sov Tech, we believe the future of software lies in the talent, innovation, and creativity found on the African continent. Headquartered in South Africa, our team of highly-skilled engineers, designers and strategists span the continent,
Job Source: NomadgaoStandard Bank Of South Africa Limited
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Business Segment: Business & Commercial Banking To ensure that quality assurance evaluations are conducted across all Internal Channelsareas in VAF internally, analysing of trends/patterns, conducting root cause analysis, mentoring on areas of concern and providing recommendations for improvement to relevant business units and to prevent re - occur
Job Source: Standard Bank Of South Africa LimitedTalksure Pty Ltd
Durban, KwaZulu-Natal
Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends o
Job Source: Talksure Pty LtdAtriplea Recruitment & Temps
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Menlo Park Permanent R15000 CTC per month Our client in the Insurance industry is seeking Administrator: Quality Assurance to join their team in Pretoria East. Should you meet the above requirements, please email your CV to [email protected] - Copy of ID, qualifications and latest payslip Responsibilities: 1. Provide quality administration service
Job Source: Atriplea Recruitment & TempsUmhlanga Rocks, KwaZulu-Natal
R 600000 ZA Per annum
These jobs were popular with other job seekers At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of customer satisfaction. Duties & Responsibilities JOB RESPONSIBILITIESMonitoring Customer Interactions: Oversee call monitoring processes to gather actionable insights and improve agent performance. Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements. Driving Innovation and Process Optimization: Continuously optimize existing processes to boost efficiency and effectiveness. Harness AI-powered speech analytics to automate tasks and conduct real-time quality monitoring, fostering innovation. Designing Evaluation Programs: Develop evaluation programs aimed at maximizing Call Center output and productivity. Ensure these programs uncover root causes of issues, propose actionable solutions, and provide insights for performance enhancement. Enhancing Overall Call Center Efficiency: Integrate human and artificial intelligence to understand not just when, but why call states change, facilitating targeted service level improvements. Tracking Industry Trends: Stay informed about campaign performance and industry trends, serving as a key source of industry insights. Utilize 'voice of customer' analytics to extract valuable business insights. Conducting Calibration Sessions: Lead calibration sessions to align stakeholders on operational objectives. Use these sessions to address emerging issues, trends, and industry developments, ensuring operational excellence. Desired Experience & Qualification MINIMUM QUALIFICATIONS AND EXPERIENCESMatric Proven track record of analytical skills5-8 years’ experience in the Quality Assurance Management experience within a call centre. In-depth knowledge of quality assurance principles, methodologies, and best practices specific to the contact center industry, including call monitoring, evaluation techniques, and quality improvement processes. Intermediate level for MS Office Strong written communication capabilities. BEHAVIOUR AND COMPETENCIES REQUIREDAnalytical Excellent problem solving Organisational Awareness Customer Service Orientated Self-Management Good stress management Excellent planning Organised Results Orientated Package & Remuneration Remuneration: A market related package including benefits. Interested?Kindly click the below link to apply. NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors. These jobs were popular with other job seekers
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Head of quality assurance- (contact centre) jobs in Umhlanga Rocks, KwaZulu-Natal
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