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Puma Energy
Johannesburg, Gauteng
Customer Service Representative page is loaded Customer Service Representative Apply locations Johannesburg, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-013146 Main Purpose: Responsible to provide customer support excellence to external business partners and the sales field
Job Source: Puma EnergyThe Employment Channel
Midrand, Gauteng
These jobs were popular with other job seekers Johannesburg - North (Sandton / Midrand / Diepsloot) Johannesburg - North (Sandton / Midrand / Diepsloot) Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax. Learn and understand the importance of the companies products
Job Source: The Employment ChannelBrenntag Specialities
Johannesburg, Gauteng
Our team is looking for a Customer Service Representative who will be responsible for internal salesadministration and coordination in line with the company’s customer valueproposition. YOUR ROLE & RESPONSIBILITIESCheck and confirm all receivedorders Our team is looking for a Customer Service Representative who will be responsible for internal sale
Job Source: Brenntag SpecialitiesBrenntag Specialities
Kempton Park, Gauteng
Customer Service Representative Our team is looking for a Customer Service Representative who will be responsible for internal salesadministration and coordination in line with the company’s customer valueproposition. YOUR ROLE & RESPONSIBILITIES Checkand confirm all received orders Salesorder processing – accurate capturing and processing of sales
Job Source: Brenntag SpecialitiesThe Employment Channel
Midrand, Gauteng
These jobs were popular with other job seekers Johannesburg - North (Sandton / Midrand / Diepsloot) Johannesburg - North (Sandton / Midrand / Diepsloot) Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax. Learn and understand the importance of the companies products
Job Source: The Employment ChannelCars
Johannesburg, Gauteng
We’re looking for a hard-working, confident individual to join our awesome Customer Support Team. Johannesburg, Gauteng / Remote Information Technology Permanent The Customer Support (CS) Agent is responsible for maintaining an effective and professional support for the Cars.co.za team and users. As an ambassador of Cars.co.za, the CS Agent shoul
Job Source: CarsIOCO
Johannesburg
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a Customer Service Engineer I to join our team. The successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of the company by providing prompt, reliable, and effective technical support and assistance. Â What
Job Source: IOCOTalentCru
Randburg
The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordin
Job Source: TalentCruJohannesburg
R Negotiable
Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in Johannesburg
The principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock management
Matric is essential.
3 years of work experience in customer service / order processing.
Ability to apply business rationale and independent thinking.
SAP experience or any ERP systems experience is non-negotiable.
Prior SAP experience in order-processing is a must.
Being friendly and understanding for customer needs.
Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter of
Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents
Using Trade Services online banking system etc.
Experience in processing SSA import shipments is preferred.
Good team player, able to work independently and takes initiative to resolve issues.
Willing to learn many new tasks and develop minimum technical knowledge of the product line.
Meticulous, organized and possesses positive attitude.
Good communication and interpersonal skills. Fluency in spoken and written English.
Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.
Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.
Perform complete order to cash process for organizations customers in MEA region.
Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.
Manage relationship and services with key internal / external customers for order and returns processing.
Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.
Ensure extension in SAP on material codes, plant codes and customers.
Compile Stock on hand (SOH) report and monitor stock levels in country.
Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.
Maintain SOH report post any sales.
Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.
Coordinate the preparation of shipping documentation for the customers: Liaising with plant to receive shipping documents which meet customer’s clearance and import requirements for specific country.
Liaison with customs clearance agency and logistics department for stock importation and clearance
Dispatching shipping documents to customer
Answering customer queries by coordination with sales and the plant.
Receipting of incoming stock into initial warehouse on SAP
Transfer and distribution of stock between warehouses to ensure adequate stock to service customers.
Receipting stock, managing warehouse transfers on SAP
Maintaining First in, first out (FIFO) processes with warehouse
Managing customer credit with finance and business lines, pending Coface status, and where required, ensuring extension of credit after internal consultation.
Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.
Receive and manage specific customer queries with the relevant unit.
Receiving customer purchase orders, sending order acknowledgement
Creation of sales orders in SAP
Creating internal VPO and communication to plant
Follow up with plant for order confirmation, shipping schedule and update the same to the customer.
Obtain necessary approval of draft shipping documents from customer.
Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
Checking contract documents and customer orders (product, specification, price, payment and delivery conditions, delivery date, and packaging) using the required processes, e.g. CUPSET, Bl-specific processes.
Where required: Preparation of L/C compliant documents based on the credit transactions, invoicing, monitoring of funds transfer for order?
Where required: Management, review and amendment of LC and or bank contracts with customer and bank?
Updating monthly order file
Sending delivery notes to warehouse to ensure on time in full (OTIF) deliveries to customers.
Maintain communication and/or customer complaints wrt to deliveries and resolving with warehouse/transporters.
Invoicing customers
Customer Service Representative jobs in Johannesburg
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