2nd line Support Engineer German
Hybrid Working Model (HWM)
R Negotiable
Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job.
We're looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers and help us keep our software running smoothly.
What you’ll do:
Assisting in 1st/2nd line technical support.
Fluent Communication in Germany and English (Written and Verbal)
Call Management
Working on SLAs tickets
Direct User communication verbally and written for assistance in Software distribution, 1 st and 2 nd line Desktop Support.
Building strong relationships with customers.
The ability to take ownership of customer problems.
A proactive approach to customer problems and an understanding of customer perception.
Remote Incident Resolution
Software Deployment
Ability to multi task and meet specific goals set by supervisors and management
Â
Qualification Required:
Grade 12
International MCSE qualified or international equivalent
A+ / N+ (or equivalent) entry level IT qualifications
Minimum 3-5 years desktop support experience.
Good communication skills verbally and written
Preferred Qualifications
ITIL Foundation
Microsoft 365
Azure
AD
Soft skills certificates
Some server and network support experience
Experience Required:
Minimum 3-5 years desktop support experience.
Some server and network support experience (advantage). Good communication skills verbally and written.
Self-sufficient.
Work environment:
Working from home
Physical demands:
Working from home
Â