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Job Description:
Be the custodian of Customer Insights and retail product performance through the use of data. Create and evaluate business opportunities through the analysis of internal and external data.
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Job Responsibilities:
Analyse data to identify prospective opportunities and conduct the related due diligence
Using external data to un
Our client is looking for a Data Insights Analyst to join their team. The primary objective of the Data Insights Analyst role within our client's coffee chain business, comprising 320 outlets, is to harness the vast transactional data using our BI Tool Qlik and POS system GAAP. The aims is to unearth actionable insights and trends that empower info
Data Analyst - Insights & Data Monetisation Data Analyst - Insights & Data Monetisation Shoprite X was established to accelerate the use of data to improve customer experience and business operations. Our Agile way of working allows for flexibility to grasp new opportunities and quickly transform them into insights that will have a direct impact on
Role Purpose
Our Insights business is built on our industry-leading data assets, cutting-edge data science and our ability to deliver holistic insights at scale. Our data is powered by over 26 million households across South Africa’s #1 Retailer, over 1 billion + transactions across brick-and-mortar and ecommerce. We bring this customer data togeth
About the Team
Shoprite X was established to accelerate the use of data to improve customer experience and business operations. Our Agile way of working allows for flexibility to grasp new opportunities and quickly transform them into insights that will have a direct impact on strategic initiatives.
The Insights & Data Monetisation Tribe harnesses
The Insights Manager is responsible for the development, implementation and management of brand-relevantstrategies, plans, programs, and tools to assist the sales team in increasing visibility, distribution, and market share. Further to this, the Insights Manager needs to lead the regular and promotional pricing strategy of the business,identifying
Are you based in the United States? Select your country to see jobs specific to your location. Data Analyst -Lead - Western Cape, Bellville Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards an
Mr D,a division of takealot.com, is looking for a highly talented Insights Managerto join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
Scale: Show the millions of Mr D customers what you can do
Learn
Job Source: Futurelist
Customer insights analyst
Cape Town, Western Cape
R 300000 ZA Per annum
Hybrid working model 3 days at the office and 2 days remote Purpose of position We are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company’s customer-focussed strategy by representing the customer, building relationships, and driving the acquisition, retention, and overall growth of customers. The core focus of this role will be to drive pre-campaign planning, post campaign analysis, tracking studies and customer performance analytics. The role will be supported with an Advanced Analytics team through a close business partner, with support on all market research from the research specialist role. Key Responsibilities:1. Deliver overall customer insights plan contracted with the Marketing Manager Customer to meet all business requirements. Own the analytics demand view and work with internal and external stakeholders to deliver and leverage capabilities, including segmentation models, market studies, etc. Ensure that all processes to accurately captured and documented to ensure high quality work is delivered. Manage agreed projects as part of the overall Customer Insights plan for the period, delivering work in conjunction with key stakeholders and partners. Understand how to consolidate data from various sources to ensure accurate and holistic reporting across channels – this relates to the integration of both data analytics and research to deliver insights and uncover opportunities.2. Deliver actionable and relevant customer insights back into key business areas (Marketing, Merchandise, Commercial, Operations)Build and maintain business relationship with internal stakeholders by providing prompt and accurate service with regards to customer and campaign performance and insights. Deliver high quality outputs that make insights consumption easy and clear for key stakeholders.3. Ensure tracking studies are in place and providing the right level of feedback and direction to the business. Own customer performance reporting, ensuring that insights reporting deliverables are met weekly, monthly, quarterly, seasonally and annually. Solution-oriented to ensure that through reporting and measurement ongoing improvements in process and resolution is driven. Conduct and drive research on course to ensure accurate and effective strategy and planning.4. Drive pre-campaign planning and post-campaign analysis Own campaign performance reporting across channels. Ensuring that insights reporting deliverables are met weekly, monthly, quarterly, seasonally and annually. Solution-oriented to ensure that thorough reporting and measurement ongoing improvements in process and resolution is driven. Understand how to consolidate data from various sources to ensure accurate and holistic reporting across channels. Collaborate with the digital marketing team to ensure campaigns are effective and profitable. Partner with the DM specialist and other marketing colleagues to move insights to action and optimise efforts on an ongoing basis.5. Data Management and Governance Support the Customer Manager in managing of customer data and ensuring compliance and best practices linked to POPIA legislation. Ensure all processes are clearly documented and adhered to. Job related knowledge and skills required: Knowledge required Understanding of overall business and customer KPIs to track and measure performance over time. Understanding of CRM best practice in pre-planning campaigns and post-campaign measurement. Understanding of customer data and how to leverage this for commercial value to deliver both insights and inform campaigns. Understanding of how to translate business needs/questions into data analysis briefs, as well as being able to to interpret analysis output. Solid qualitative and quantitative research skills including segmentation, large tracking studies, focus groups, product development, brand tracking, customer immersion, as well as briefing research and interpreting research output. Skills required Ability to interpret analysis outcomes to deliver relevant customer insights. Ability to solve problems in a proactive, solution-oriented manner. Ability to derive commercial insights, opportunities and actions from complex data and information. Ability to evaluate market conditions, competitor data, customer trends. Ability to build relationships and influence cross functionally in the business. Ability to operate in a value retail environment and make trade offs. Ability to perform in a pressurised environment with short lead times and deadlines. Qualifications: A relevant Degree/National Diploma in Business/Statistics/Marketing/Research Experience: Required A minimum of 5 years’ campaign analysis experience A minimum of 5 years’ experience in a campaign and promotional analysis role, CRM programmes, Direct Marketing, Customer Value Management Preferred Retail and specifically clothing retail experience Commercial experience A working knowledge of systems and analytical tools, for example SQL, Power BI or similar.