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Seidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for pr
Job Source: SeidorSeidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a New Business Sales Representative to join a growing team based in Woodmead, Johannesburg. The New Business Sales team is responsible for increasing sales with prospects for new customers. The candidate will be accountable for identifying prospective customers, following up on potential sales leads and building relat
Job Source: SeidorSeidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg. The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the second line of support, the candidate will be responsible for
Job Source: SeidorLevelup
Johannesburg, Gauteng
These jobs were popular with other job seekers Plan, organise and sell technical spares and wear part products and services to their customers. Promote servicing and machine inspections. To process all administrative work related to Servicing, Warranty Repairs, Machine installations, repairs, and assessments. Duties & Responsibilities Online Admini
Job Source: LevelupJse Limited
Sandton, Gauteng
Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Busines
Job Source: Jse LimitedLevelup
Johannesburg, Gauteng
These jobs were popular with other job seekers Plan, organise and sell technical spares and wear part products and services to their customers. Promote servicing and machine inspections. To process all administrative work related to Servicing, Warranty Repairs, Machine installations, repairs, and assessments. Duties & Responsibilities Online Admini
Job Source: LevelupIOCO
Johannesburg
Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effec
Job Source: IOCOIOCO
Johannesburg
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quali
Job Source: IOCOJohannesburg, Gauteng
R 300000 ZA Per annum
About SEIDOR Networks
Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.
SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.
We employ ambitious, motivated people who have a desire to grow personally and professionally in a short period of time. We have an excellent track record of employee retention, achieved through continually challenging ambitious, motivated and talented people who are willing to skill-up and grow within the business.
Our employees are our biggest asset, and we’re looking for natural problem solvers who can think out of the box and push the boundaries.
Position Description
We are looking for a Service Desk Controller to join a dynamic IT Managed Services team.
The Service Desk Controller is responsible for attaining a maximum utilization of internal and field resources through daily dispatch of service requests, by monitoring and managing incoming tickets to be dispatched to the appropriate resource.
He/she must provide support in an efficient and accurate manner. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Role Requirements
Must have Matric / Senior Certificate or similar qualification Interpersonal Skills such as communication skills, active listening and customer-care Proven working experience in providing help desk support Typing skills to ensure quick and accurate entry of service request details Technical Awareness: Ability to match resources to technical issues appropriately Customer service orientated Proficiency in English Self-motivated with the ability to work in a fast-moving environment Ability to multi-task and adapt to changes quickly
Key Responsibilities
Act as the single point of contact to the customer for all types of service requests Pre-process service requests as they arrive through email, manual entry, or direct customer input Coordination of all support groups to ensure maximum utilization of billable resources Maintain and improve customer service, perception and satisfaction
Additional Responsibilities
Drafting and Maintaining the Standby and After-hours schedule Compiling a report of weekend shifts and submitting to payroll Approving leave and expense applications Reviewing and approving of timesheets on a weekly basis Assisting service desk engineers with escalations to various departments
Key Attributes
Strong verbal, telephonic and electronic communication skills People Person Team player Strong leadership skills Self-confidence and independent Strong problem-solving skills Time management skills Punctual and reliable
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Seidor networks - service desk controller jobs in Johannesburg, Gauteng
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