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3 Media Web Solutions, Inc
Cape Town, Western Cape
Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA At 2 U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of ed X,
Job Source: 3 Media Web Solutions, IncFiskal Finance
Cape Town, Western Cape
As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers t
Job Source: Fiskal FinanceBlack Swan Data Ltd
Cape Town, Western Cape
Black Swan Data is a leading provider of data, software and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of brands like Pepsi Co, Kraft Heinz and Heineken. We are a values-driven company that is committed to our people’s wellbeing and growth. We believe
Job Source: Black Swan Data LtdNielseniq
Cape Town, Western Cape
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—de
Job Source: NielseniqImpact.com
Cape Town, Western Cape
Customer Success Manager (Affiliate & Influencer)At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead
Job Source: Impact.comNielseniq
Cape Town, Western Cape
Company Description NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive
Job Source: NielseniqTakealot
, Wes-kaap
Job Description: takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise th
Job Source: TakealotFintech News
Cape Town, Western Cape
As a Senior Client Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow's payment services across our most strategic business Clients and customers. You will be responsible for new Client and Enterprise Client implementation and relationship management as well as ensuring adoption of and engagement with Ozow's
Job Source: Fintech NewsCape Town, Western Cape
R 400000 ZA Per annum
About the role:
You will be responsible for helping our existing customers in the English market to leverage the full power of Room Raccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third party revenue management software and much, much more.
Your main duties and responsibilities will be - but not limited to:
Reaching out to hoteliers directly, to advise them of the added benefits of Room Raccoon
Deliver demos to interested hoteliers demonstrating the scope of Raccoon Pay and added benefits.
Develop a deep understanding of our product suite and competitor pricing and product offering.
Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
Provide training and educational resources to empower Hoteliers to make the most of our products.
Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
About you:
Our perfect fit has/is:
Based in Cape Town, South Africa and holds a valid passport
Language requirement:
English
Qualification / Experience:
At least 3 years of work experience in a similar role
Hotel sales or Saa S experience is advantageous
Skills/Attributes:
Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Drive to revolutionise hoteliers worldwide
Self-motivated & able to deliver under pressure
Team-player
Organised and great eye for detail
Affection for both international business & tech
About us:
This is what you tell people at parties:
I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. Room Raccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110+ heads is working from at least 4 offices around the world!
“It's an exciting time to join Room Raccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping Room Raccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)
Perks:
Loyalty Programme (Equity)
Role Specific:
Commission | OTE for sales related roles
Department incentive bonuses
Training & Development:
Formal training
Annual hotel experience
Employee Referral Campaign
Friday Drinks & Lunches for in-house Raccoons
Quarterly Office Massages
Birthday Lunch
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Customer success manager jobs in Cape Town, Western Cape
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