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Wns
Cape Town, Western Cape
Insurance Call Centre Agent - Night Shift (US Hours)Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Pro
Job Source: WnsPty Limited
Cape Town, Western Cape
Business Performance Manager – Call Centre Division CAPE TOWNFULL TIMEReporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business Performance Manager in our Call Centre division, you support the development of processes to improve theperformance of our network of Call Centre clients to ensure superior sales and earnings for Stri
Job Source: Pty LimitedThe Appointment Firm
Cape Town, Western Cape
These jobs were popular with other job seekers A debt consolidations company based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Duties & Responsibilities Overseeing sales, promotions, and campaigns Planning and directing the hiring and training of new Sales Representatives Participates in planned activities
Job Source: The Appointment FirmThe Foschini Group - Tfg
Cape Town, Western Cape
Job Description: As a Content Manager you’ll focus on developing and growing the content strategy and execution for womenswear, beauty & jewelry; overseeing a cross-functional team to produce content that delivers on commercial objectives while engaging with customers across various digital channels. (ads1) Job Responsibilities: Seek out areas for
Job Source: The Foschini Group - TfgWns
Cape Town, Western Cape
Operations Manager - Insurance Call Centre - US Hours Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and P
Job Source: WnsWns
Cape Town, Western Cape
Team Leader - Insurance Call Centre (US Hours)Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professio
Job Source: WnsWns
Cape Town, Western Cape
Collections Agent - Utilities Contact Centre Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professi
Job Source: WnsThe Appointment Firm
Cape Town, Western Cape
These jobs were popular with other job seekers A debt consolidations company based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Duties & Responsibilities Overseeing sales, promotions, and campaigns Planning and directing the hiring and training of new Sales Representatives Participates in planned activities
Job Source: The Appointment FirmCape Town, Western Cape
R 200000 ZA Per annum
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Role Purpose To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity Experience Required· 2+ years experience in the travel, tourism or customer service industry Preferred:· 12 – 24 months relevant working experience in a similar role, within a multi-channel (Voice, Correspondence and Email) customer service /contact centre environment· Prior customer service and/or sales experience Qualifications Job-Related Knowledge, Competencies & Skills Required· Credit / Criminal Clear· High proficiency in verbal & written English and/or another South African Language· Sound interpersonal skills· Proficiency in the following Microsoft packages (Word, Excel & Outlook)· Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS· Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers· High attention to detail and accuracy· Target driven· The ability to:o Prioritise and manage work flowo Analyse, validate and interpret informationo Resolve conflict situations amicablyo Find effective solutions for customers (i.e. businesses)o Effective problem solving and decision-making skillso Multi-task and cope with high work volumeso Team player and be able to work in an open-plan environmento Work under pressure to meet performance KPIs and client service level agreementso Effective negotiation and persuasion skillso Effectively share knowledge and expertise with customers and staffo Be agile and able to adapt to change in a fast-paced environment
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Travel call centre agent (sabre native) jobs in Cape Town, Western Cape
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