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Hire Resolve
Durban, KwaZulu-Natal
Job Title: Quality Assurance Officer Hire Resolves client is currently seeking a detail-oriented and experienced Quality Assurance Officer to join their team in Durban, Kwa Zulu-Natal. The ideal candidate will be responsible for ensuring that all products and services meet the highest quality standards and comply with regulations. Responsibilities:
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Business Segment: Business & Commercial Banking To ensure that quality assurance evaluations are conducted across all Internal Channelsareas in VAF internally, analysing of trends/patterns, conducting root cause analysis, mentoring on areas of concern and providing recommendations for improvement to relevant business units and to prevent re - occur
Job Source: Standard Bank Of South Africa LimitedUmhlanga Rocks, KwaZulu-Natal
R 400000 ZA Per annum
MAIN PURPOSE OF THE ROLE
The ETQA Officer is responsible for the administration and co-ordination function of the Learning team primarily the aligned or regulatory programs but may also support the wider learning department. The officer must provide hands on learner support and is the first line of contact for registered learners.
DUTIES AND RESPONSIBILITIES
Administration/Regulatory Compliance
Assist with the coordination and delivery of a range of projects and regular events. This will include producing and keeping updated on project plans, arranging meetings and ensuring projects delivered to agreed timescales. Assist with all administrative support required by the department in respect of the legislative requirements (registration of RE/COB/CPD)Work closely with relevant SETAs and regulatory bodies. Ensure all required documentation for the audits are readily available. Administration required on WSP & ATR submission and preparation for BEE skills development
Database and Reporting:
Coordination of annual mandatory training calendar Accurately data capture every training engagement in line with the Seta reporting requirements (capturing learners’ info onto database, and BI tool) Create and manage reports and tools to track learners progress and results. Uploading and updating the training data on BEE Skills and WSP templates. Prepare and submit reports to stakeholders.
Learner Support and Communication:
Communication to all learners on all activities as per rollout plan Ensure completion of learnership agreements and submission thereof. Arrange training and remediation session with stakeholders. Internal Audit & QA on receipt of learners POE in readiness for external and internal verification. Provide support to line managers in respect to co-odination of learners to and from the training environment – (communication to managers in terms of register, scheduling and learner feedback)
Adhoc tasks as required for the effective and efficient running of the department
QUALIFICATIONS AND EXPERIENCE REQUIRED
Must have a matric qualification HR Diploma or related training qualification (Preferable)2 – 3 years’ experience in administration of skills development and training Understanding of the training environment Basic understanding of BCEA and Skills development Act Microsoft Office including excel, word and outlook – must be at intermediate to advanced level
BEHAVIOUR AND COMPETENCIES REQUIRED
Excellent problem solving skills Adaptable Strong work ethic Detail orientated Accuracy Excellent time management skills Creative Flexible Ability to prioritise Logical Analytical Organised Ethical Excellent written and verbal communication skills
Remuneration: A market related package including benefits
NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.
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Education training quality assurance officer jobs in Umhlanga Rocks, KwaZulu-Natal
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