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Digital Gaming Corp.
Cape Town, Western Cape
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Purpose: Betway and Jackpot City are leading global Sports Betting and i Gaming brand, licensed, and operating in more than 25 countries and markets around the world. Digital Gaming Corporation (DGC), a Super Group LTD (NYSE: SGHC) co
Job Source: Digital Gaming Corp.Talent Sam
Cape Town, Western Cape
Our client helps e Commerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals. Who are we looking for: This pos
Job Source: Talent Sam1-gird South Africa
Cape Town, Western Cape
1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose
Job Source: 1-gird South AfricaLearning Lab Apps
Cape Town, Western Cape
Junior Customer Service Agent at Worksheet Cloud Add happiness to families by helping us build amazing edtech products on the web!Your Experience: 1+ years in any service-related field Location: Monte Vista, Cape Town Salary: R13k to R18k depending on experience Position: Permanent Wanted: a humbly confident Junior Customer Service Agent At Learnin
Job Source: Learning Lab AppsTalent Sam
Cape Town, Western Cape
Have A Global Impact: Our client is dedicated to model a holistic and integrative approach for addressing stored trauma in the body. They offer online courses for individuals and a training program for practitioners around the world. They provide education through our email subscribers, and platforms like social media, youtube and a podcast. They a
Job Source: Talent SamAmazon
Cape Town, Western Cape
Job Description: Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people. (ads1) Job Responsibilities: Work with operations manager in documenting process flows Route issues and
Job Source: AmazonTravelopia
Cape Town, Western Cape
We pride ourselves on not only inspiring and advising customers when they make their holiday booking but also on delivering a fantastic service prior to their departure. In this role you will support the delivery of a premium level of service to all customers through knowledge, organisation skills and your experience within the pre departure team.
Job Source: TravelopiaAmazon
Cape Town, Western Cape
Job Description: The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced env
Job Source: AmazonCape Town, Western Cape
R 200000 ZA Per annum
Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face-to-face from our branches. Investigating and solving customer problems: some easy and some complicated. Knowing when to escalate problems to other colleagues when necessary. Excellent communication with customers and colleagues. Main responsibilities: Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EMs products and services or sharing qualified leads with the relevant colleagues Be an excellent brand ambassador as potential first contact with a new customer Be aware of EMs target service levels specifically when it comes to service related matters such as first response time, first time resolution, webstore engagement, quote follow up, case resolutions, order/quote processing, managing backorders During customer engagements use positive language, greetings, use the customers first name, offer further assistance, aim to solve the problem with the highest level of professionalism and in an efficient manner During the pre-sales engagements understand the customer application, reference and provide the necessary technical information from our website, and propose with confidence the correct product or service to resolve the customers problem. Know when to sacrifice first time resolution by escalating to a colleague when you are not sure of how to solve the problem. Continuously learn and develop through formal training (20%) and through on-the-job exposure to new problems and solutions (80%)Through building a deep understanding of EMs products and services, internal know-how of EMs systems and processes you will be able to build customer confidence in your and EMs capability Gather information from customers by using active listening techniques to understand the reasons they are making an inquiry, raising general or specific questions relating to services and products. This is done to ensure that we understand not only how to resolve the direct problem/question but that we understand how to add more than transactional value add For queries of a post-sales or technical nature gather the relevant technical information by evaluating and analysing the symptoms and then research the relevant technical resources to be able to fully understand the problems. Engage with colleagues as appropriate Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience Manage your quote pipeline through regular follow ups with customers. Follow quotes through to resolution and close off quote on the system. Follow up on RMAs to ensure transactions are not delayed, basic product testing for incoming returns Professionally handle customer complaints through to resolution timeously. Record all relevant customer information on our ERP report log customer complaints, technical cases, quotes/sales orders, customer record, deep customer engagements etc Understanding of other departments responsibilities and competencies and excellent internal, proactive communication to ensure customer satisfaction Basic technical knowledge in the fields of power distribution, motor control and energy management Previous experience in a comparable customer service role in the electrical or industrial automation industry Empathy and patience Personal responsibility Confidence and tenacity Desire to learn A willingness to go the extra mile Time management, ability to respond quickly Beneficial requirements: Knowledge of industrial automation products Knowledge of application of products in the field Brand ambassador Ability to build deep relationships with customers Ability to upsell products and solutions
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Customer support agent jobs in Cape Town, Western Cape
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