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ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track u
We proudly contribute to the growth of our country & economy by transforming South Africa’s home ownership market. It’s the people at ooba who make this happen. That’s why we hire great people and give them the tools needed to succeed at work. Find out why we’re a good home for your career!
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AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-h
The Data Centre Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Data Centre Engineer (L2) is able to restore service to clients. Their pri
About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformatio
These jobs were popular with other job seekers Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Responsibilities ENVIRONMENT: A solutions-driven Service Desk Analyst with the ability to analyse, interpret a
These jobs were popular with other job seekers Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Responsibilities ENVIRONMENT: A solutions-driven Service Desk Analyst with the ability to analyse, interpret a
The IP Core & Transmission Engineer
The IP Core & Transmission Engineer will play a critical role in the design, implementation, and optimisation of our Core network infrastructure. You will be responsible for maintaining and enhancing our IP core and transmission network to ensure we meet the uptime requirements of the network.
Responsibilities:
Job Source: The Talent Room
Service desk engineer l2
Cape Town, Western Cape
R 400000 ZA Per annum
ROLE PURPOSEThe Service desk Engineer L2 (is the first point of contact for Vodacom\Nexio users and customers in request of support via Telephone/email or Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook, VPN, APN (3 G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved customer problems, to a Level 3 engineer if it cannot be resolved. ROLE REQUIREMENTThe logging of all requests via telephone and email accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers Include all troubleshooting notes in logged request or incident. Provide first line support on all customer facing challenges and try and resolve on first call. Gathering information through analytical trouble shooting or problem research to route the customers query to the correct resolver team or apply an appropriate resolution. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards or views to track and escalate issues seamlessly Compile daily health checks within the environment to highlight any challenges or forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target to meet client’s Manage all Pending UNA requests. Applying pre-build images to standard devices Ensure the device is correctly prepared before deployment Set up user profiles Connecting devices to the network Troubleshoot and repair technical desktop issues On-site or remote connection Support for mobile devices (Ipads, Tablets, android devices etc…)Security Compliance for assets Executive support ((Dealing with executive requests)Asset Management/ reverse logistics (Asset transfers and keeping the store in order)Asset scrapping JOB SPECIFIC REQUIREMENTSResolve as much calls on first call resolution Perform daily health checks in the environment to assure all systems are fully Identify and learn appropriate software used and supported by the organisation. Escalate queries beyond the scope to L3 support Regularly update and attend to all customer UNA queries and follow UNA process. QUALIFICATIONS & EXPERIENCEMatric/Grade12 Excellent language command: English/Afrikaans Good understanding of basic IT operations (essential)Experience in Remedy Service Desk (advantageous)A+ and N+ certified Excellent attendance and punctuality are required LEADERSHIP COMPETENCY REQUIREMENTSListening Skills The Ability to set and execute the vision of the company People Skills Strategic Thinking Exceptional team management Excellent verbal and written communication. Additional Information: The ability to work in a team and to be proactive around self-learning The ability to work under pressure and to tight deadlines Willingness to assist with additional tasks given to the team Interpersonal skills Good judgment skills Good communication skills Behavioral traits such as attitude, motivation and time management Required to work shifts (24 x 7 x 365)Be prepared to perform standby duties and work irregular hours if required