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Nexio
Cape Town, Western Cape
ROLE PURPOSEThe Service desk Engineer L2 (is the first point of contact for Vodacom\Nexio users and customers in request of support via Telephone/email or Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers requ
Job Source: NexioOoba
Cape Town, Western Cape
We proudly contribute to the growth of our country & economy by transforming South Africa’s home ownership market. It’s the people at ooba who make this happen. That’s why we hire great people and give them the tools needed to succeed at work. Find out why we’re a good home for your career! #J-18808-Ljbffr
Job Source: OobaAvi Limited
, Wes-kaap
AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-h
Job Source: Avi LimitedAdvania Company
Cape Town, Western Cape
About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformatio
Job Source: Advania CompanyDatafin It Recruitment
Cape Town, Western Cape
These jobs were popular with other job seekers Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Responsibilities ENVIRONMENT: A solutions-driven Service Desk Analyst with the ability to analyse, interpret a
Job Source: Datafin It RecruitmentDatafin It Recruitment
Cape Town, Western Cape
These jobs were popular with other job seekers Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Responsibilities ENVIRONMENT: A solutions-driven Service Desk Analyst with the ability to analyse, interpret a
Job Source: Datafin It RecruitmentHR Genie
Cape Town
Our Client a Global Tech firm is seeking an Azure Integration Engineer to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and a great working environment. Coordinates, diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information
Job Source: HR GenieRsaweb
Cape Town, Western Cape
Sea Point, Cape Town, South Africa | Posted on 07/05/2024 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digi
Job Source: RsawebCape Town, Western Cape
R 400000 ZA Per annum
ROLE PURPOSEA Service Desk Lv3 Engineer is responsible for remote support and ensuring the request is resolved within the agreed SLA as well as ensuring customer satisfaction. A Lv3 should also be highly skilled and equipped in resolving all escalated queries from L1 or L2 agents via the desk. It is also a key component for a Lv3 to handle, track until closure all high-level VIP user queries. In a addition if need be or required, a Lv3 should be the source of upskilling and providing training or documentation to both Lv1 and Lv2 staff members. ROLE REQUIREMENTProvide first line support on all customer facing challenges and try and resolve on first call. Gathering information through analytical trouble shooting or problem research to route the customers query to the correct resolver team or apply an appropriate resolution. Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views to track and escalate issues seamlessly Compile daily health checks within the environment to highlight any challenges or forthcoming attractions. Handle all VIP’s with care and track and resolve until closure. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target to meet client’s satisfaction. Manage all Pending UNA requests. Document and process all software or systems. Provide training on processes and systems to L1 and L2 agents JOB SPECIFIC REQUIREMENTResolve as much calls on first call resolution Perform daily health checks in the environment to assure all systems are fully functional. Identify and learn appropriate software used and supported by the organisation. Take ownership and responsibility of an issue from start through to a successfully resolution. Regularly update and attend to all customer UNA queries and follow UNA process. Perform post resolution follow ups to help resolve queries. QUALIFICATION & EXPERIENCEMatric/Grade12 At least 1 year previous call center experience (advantageous)Excellent language command: English/Afrikaans Good understanding of basic IT operations (essential)Experience in Remedy Service Desk (advantageous)A+ and N+ certified Excellent attendance and punctuality are required LEADERSHIP COMPETENCY REQUIREMENTListening Skills The Ability to set and execute the vision of the company People Skills Strategic Thinking Exceptional team management skills. Exceptional team management skills. Excellent verbal and written communication. Additional information: The ability to work in a team and to be proactive around self-learning The ability to work under pressure and to tight deadlines Willingness to assist with additional tasks given to the team Interpersonal skills Good judgment skills Good communication skills Behavioural traits such as attitude, motivation and time management Required to work shifts (24 x 7 x 365)Be prepared to perform standby duties and work irregular hours if required
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Service desk engineer l3 jobs in Cape Town, Western Cape
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