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Protect Group
, Wes-kaap
Direct message the job poster from Protect Group Recruitment Manager at Protect Group | [email protected] | Hiring across EMEA, NA, LATAM & APACCustomer Experience Executive -Protect Group Location: City of Cape Town, Western Cape, South Africa Contract: Full-Time Language requirements: Fluent, business-level written and spoken English is es
Job Source: Protect GroupFintech News
Cape Town, Western Cape
The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long-term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and
Job Source: Fintech NewsPlus 1x
Cape Town
+Onex is hiring a highly experienced Client Experience Manager, to manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual obligations. They will also oversee projects and standards to ensure a uniformed and optimized
Job Source: Plus 1xCall Centre Staffing
Cape Town
Duties and responsibilities Manage a portfolio of existing clients and accounts Always offer first class customer service Providing a variety of quotations to clients. Following up quotations each morning to ensure we have provided what was required and offer any further help When a quotation is cancelled try to find out if there is anything we co
Job Source: Call Centre StaffingRoomraccoon
Cape Town, Western Cape
About the role: You will be responsible for helping our existing customers in the English market to leverage the full power of Room Raccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of co
Job Source: RoomraccoonBlack Swan Data Ltd
Cape Town, Western Cape
Black Swan Data is a leading provider of data, software and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of brands like Pepsi Co, Kraft Heinz and Heineken. We are a values-driven company that is committed to our people’s wellbeing and growth. We believe
Job Source: Black Swan Data LtdHire Resolve
Cape Town, Western Cape
These jobs were popular with other job seekers Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their sat
Job Source: Hire ResolveCarrol Boyes
Cape Town
Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptio
Job Source: Carrol BoyesCape Town
R Negotiable
As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage incidents effectively, and drive continuous improvement initiatives. Your primary focus will be on enhancing the overall customer experience by maintaining a high level of service quality and efficiencyAct as a customer advocate within the organization, ensuring that customer needs and concerns are addressed promptly.Implement strategies to enhance overall customer satisfaction and loyalty.Contribute on weekly headcount planning session pointing out areas of concern supported by analysis Resolving poor driver attendance with the Ops Managers team.Measure types of exceptions putting corrective action in placeIdentify network needs to reduce exceptionsAssist TL team to ensure smooth daily operational flow of ordersProvide guidance and support to logistics controllers in optimizing routes, schedules, and resource allocationProactively identify areas for improvement in operational processes and customer service workflows.Collaborate with cross-functional teams to implement enhancements and drive efficiencyConduct regular meetings to discuss challenges, share insights, and strategize on improvements.Develop and monitor key performance indicators (KPIs) related to customer experience and operational efficiency.Generate regular reports to track and communicate performance trends and improvements.Analyze customer feedback and operational data to recommend and implement improvementsLead and coordinate the response to critical incidents affecting motorbike delivery operations.Following the correct escalations process on escalated queriesTaking ownership of post incident analysis, including root cause analysis and solution / prevention recommendations to the Head of Customer Experience.Comprehensive understanding of all tools and Systems Effective application of all tools and systems.Provide regular feedback on systems improvements and/or challenges to help drive system improvements.Troubleshoot driver and system related technical issues and provide comprehensive insight and feedbackEffective Workforce Planning to ensure efficient capacity to meet operational demands. Staff time and attendance overtime signoffQC KPI reviews spot checksLeave planningFoster strong partnerships with Team Leads, logistics controllers, and other relevant stakeholders.Identify training needs for logistics controllers and other staff to improve customer service skills.Facilitate training sessions on customer-centric practices and operational excellence.Tertiary Qualification in Logistics/ Business Management/ Business Administration or equivalent 5 years of experience in a logistics or customer experience roleComputer literate - Good typing skills, comfortable using Microsoft Word and Excel
Customer Experience Manager jobs in Cape Town
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