Service delivery manager - south africa - johannesburg/cape town (remote) opening date - 07/05/2024

Workfromhome,

R 500000 ZA Per annum

Location - South Africa - Johannesburg/Cape Town (Remote) Due to business growth, an exciting opportunity for an experienced Service Delivery Manager to join our Customer Success team team has arisen. The Services Delivery Manager will be responsible for overseeing the delivery and ongoing support of managed services for our clients. Location: South Africa – Johannesburg/Cape Town (Remote)Job type: Full-Time, Permanent Reporting Line: Global Head- Customer Success Do you want to work for a company invested in your career progression? Are you looking for a senior role that gives you a platform to connect with our growing customer base and support them with cutting-edge technology improvements? Do you wish to work for an established fast-growing company where no 2 days are the same? Blue Bridge One is the leading EMEA Net Suite Solution Provider with 20 years of experience in marketing, selling, implementing, and supporting the Net Suite cloud business management suite.  Due to business growth, an exciting opportunity for an experienced Service Delivery Manager to join our Customer Success team team has arisen. The Services Delivery Manager will be responsible for overseeing the delivery and ongoing support of managed services for our clients. You will lead a team of Oracle Net Suite specialists to drive a trusted partnership between the MS team, Co E specialist contribution, the customer and the BB1 Sales team.  This is a fast growing, fast paced environment with a high focus on delivery excellence, responding to a wide variety of customer needs and developing the consultancy skills of the delivery team. Key Responsibilities: The main functions of the role include but not limited to:  Drive a GP target for Growth & Developing customers Develop and implement project budget that achieves profit margins, taking into account the customer objectives, budget, and timelines Accountable for the billing process (ensure assigned customers are billed correctly and on time) Final approval of timesheets for billing Resolve billing queries from customers Resource Management Manage delivery responsibility of a diverse team of resources to deliver at an optimal level of service ensuring an endearing customer experience Manage employees from onboarding to execution, providing training, mentorship, and performance feedback to ensure a high-performing team. Provide planning, prioritisation and drive timely delivery that achieves optimal resource utilisation  Identify personal growth and upskilling of resources bringing together individual career objectives and BB1 growth goals, key verticals Identify and implement opportunities for applying specialist skills from the relevant Co E  Contract management (ensure that delivery is aligned with the contract) Support project team to proactively identify and manage project risks, ensuring adherence to risk and project governance frameworks. Implement mitigation strategies and maintain project compliance Customer Management Liaise with Project Manager and Consultants to ensure optimal service delivery across growth & developing customers Build a level of rapport and trust with assigned customers to ensure ongoing customer retention and business growth, in partnership with Sales and Delivery team Facilitate a quarterly service delivery meeting for Managed Services customers to ensure ongoing contract renewal, to demonstrate value of deliverables, risk mitigation, strategic engagement and achieving customer’s roadmap  Resource allocation in coordination with the Resource Manager for end to end delivery of change requests and service requests for customers not on MS. Full lifecycle from pre-sales, to sign off, delivery & closeout. Identify Sales and MS upsell opportunities for Sales Team, for customers that regularly engage for change requests Drive value of and successful delivery of BB1 Helpdesk, including contract management and ongoing renewal of the service Key Attributes include the following:  Financial Management (Billing & Reporting) Service mind set Driven/results oriented Ability to build strong relationships with clients and stakeholders at all levels. Ability to manage multiple priorities effectively. Proven ability to manage cross-functional teams and drive project execution. Excellent leadership, communication, interpersonal, and negotiation skills. Strong attention to detail  Professional conduct Business Knowledge/business acumen Resilience in high-pressure environments Industry Experience & Qualifications (required)  Bachelors’ Degree preferable Business practice experience or knowledge essential Strong knowledge of implementation methodologies (Agile/waterfall), Managed Services would be advantageous Solid understanding of ERP systems and integrations, Oracle Net Suite preferable Project budgeting, resource management, cost control, and risk management principles Other basic Project management experience beneficial Proficiency with GSuite – Docs, Sheets, Presentations or similar  General business and business process knowledge  Continuous business improvement mind-set Financial management knowledge and insight Good understanding of technical landscapes Understand and deal with contract management Our Company Culture – Qualities We Are Looking For: Integrity Do the Right Thing: Uphold ethical standards while overseeing the delivery and ongoing support of managed services for clients. Ensure transparency, honesty, and reliability in all interactions with clients, stakeholders, and the Blue Bridge One team. One Collaborative Leadership: Lead a team of Oracle Net Suite specialists to drive a trusted partnership between the Managed Services (MS) team, Centre of Excellence (Co E) specialists, customers, and the Blue Bridge One Sales team. Foster an environment of collaboration, trust, and excellence within the team. Accountability Responsibility in Service Delivery: Take ownership of financial management, resource management, and customer management aspects of service delivery. Ensure optimal service delivery across all customers, driving customer retention, business growth, and customer satisfaction. Enterprising Bold Leadership and Innovation: Exhibit strong leadership and innovation in driving growth and development of customers, managing resources, and identifying opportunities for service improvement and upselling. Proactively identify and manage project risks, implementing mitigation strategies to ensure project compliance and successful delivery. Please feel free to read more about our culture and what our employees think about working at Blue Bridge One here Discover the key benefits of cloud technology and benchmark yourself against the “five signs” you are ready to grow. Find out if you are ready to make the move Get a free 14 day trial of Net Suite and see how it fits your business.

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