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Card Factory
, Noordwes
Location: Lancaster Contracted Hours Available: 14 Please note this role is a fixed term contract. About Us: We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, o
Job Source: Card FactoryAscent People Ltd
, Noordwes
Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success? If so, our client wants you to join their team in Manchester City Centre, offering hybrid working options.**Role: Inf
Job Source: Ascent People LtdPSI - Super Products
Durban and surrounds
We are looking for various outbound sales team leaders to join our company. Applicants are required to have at least 2 years experience in direct marketing. This job can be incredibly rewarding however there will be a lot of travel involved in the position, we work most weekends and we are constantly in the public eye so we are looking for dedicate
Job Source: PSI - Super ProductsRPO Recruitment - Executive Search & RPO Recruiting Agency.
Elsiesriver, Western Cape
RPO Recruitment is currently seeking a skilled and motivated Team Leader (Production) to join a reputable food manufacturing company in a leadership position. As a leading recruitment agency in the industry, we are committed to finding the best talent for our clients. In this role, you will be responsible for leading a team of production workers to
Job Source: RPO Recruitment - Executive Search & RPO Recruiting Agency.Space Ape Games
Workfromhome,
It’s a really exciting time to be at Space Ape Games. We’ve created a fast-paced environment that promotes genuine autonomy and we have projects at all stages of the development cycle. We launched our hit music game, Beatstar, in 2021 and we’re following its success with Countrystar less than two years later. We also officially launched our first p
Job Source: Space Ape GamesNetworkcollections
Workfromhome,
We are growing our awesome team and if you feel like you can add value, then send us your CV and a cover letter with a motivation. Job Description: Join our team of Remote Network Collections Specialists in South Africa! We are offering exciting new positions for individuals to work comfortably from their homes. We are particularly interested in en
Job Source: NetworkcollectionsOil And Gas Job Search Ltd
Kagisano-molopo Local Municipality, North-West
Join a team recognized for leadership, innovation and diversity The Future Is What We Make It. When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and eve
Job Source: Oil And Gas Job Search LtdCareer-seekers Recruitment Solutions
CapeTown
Our Client, a Giant Group in the National Sugar Processing Industry is seeking to URGENTLY appoint a suitably Qualified and experienced OE Project Leader to be based in their Durban, Kwa-Zulu Natal Head Office. PLEASE NOTE : The benchmarked CTC Compensation Package is R1 320M pa. A 50% Medical Aid Allowance of R13 995 pm is on offer. MAIN PURPOSE F
Job Source: Career-seekers Recruitment SolutionsPortelizabeth
R Monthly
Requirements:
Tertiary qualification preferable (Sales, HR, Project Management).
Xhosa and English speaking.
3 years call center experience.
Must have a Drivers License .
Team leader experience
Responsibilities and expectations but not limited to:
Logging IT issues and assisting with trouble shooting.
Reporting on absenteeism, productivity, sales results and coaching sessions conducted.
Ensure all agents compliance to the disciplinary code and procedures.
Supervise and monitor agents within your team.
Motivate and inspire team members to perform their duties and reach targets.
Recognize and celebrate team and individual accomplishments and exceptional performance.
Organize and facilitate team meetings.
Performance management and conduct performance reviews.
Call evaluations and follow up coaching.
QA investigations and feedback to agents and Manager including communication to training department.
Assist with referring agents for training when necessary.
Leads verification, management and generation.
All agents to be coached but lower performing agents to be prioritized.
All coaching documents must be brought into the team review. An action plan per nonperforming agent must also be brought into review. All required disciplinary documents and coaching documents to be approved by management.
Reports to be used:
Daily scorecard look at talk times, volume of calls, all stats, gaps.
Monitor revenue lower sold plans to be investigated.
Lead management check quality and who is dispositioning and who is note.
Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week ahead, this must be sent to Management every week.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
Email Alert for Team Leader â Call Center jobs in Portelizabeth
ⓘ There was an unexpected error processing your request.
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