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Strategicdimensions
Sandton, Gauteng
The Customer Success Consultant will play a critical role in ensuring that our clients achieve their desired outcomes while using our products and services. This role involves building strong relationships with customers, understanding their needs, and helping them maximise the value they get from our offerings. About Strategic Dimensions Strategic
Job Source: StrategicdimensionsBastion & Flowe
Johannesburg, Gauteng
Join our global Revtech company, Offernet, as a Customer Success Manager and become the key link between clients and our internal team. Your role will involve understanding client needs, developing and facilitate the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns, improving your
Job Source: Bastion & FloweStrategicdimensions
Sandton, Gauteng
The Customer Success Manager is responsible for building effective relationships with current customers and for maximising the customer lifetime value within the project life-cycle. This will be accomplished by delivering a great customer experience and maximising the use of Odoo, as well as delivering outcomes, results and value that exceed custom
Job Source: StrategicdimensionsFlink Recruit Pretoria
Midrand, Gauteng
These jobs were popular with other job seekers Reference: PTA000158-CDW-1 Our Client is looking for a Customer Success Executive, located in Midrand Duties & Responsibilities Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new rel
Job Source: Flink Recruit PretoriaSolid Systems
Johannesburg, Gauteng
As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team. Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery. By ensurin
Job Source: Solid SystemsMimecast Limited
Johannesburg, Gauteng
Manager, Customer Success (people management and customer success experience essential) page is loaded Manager, Customer Success (people management and customer success experience essential) Apply locations South Africa - Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R4662 Manager,
Job Source: Mimecast LimitedMimecast South Africa
Johannesburg, Gauteng
Manager, Customer Success (people management and customer success experience essential) page is loaded Manager, Customer Success (people management and customer success experience essential) Apply locations South Africa - Johannesburg time type Full time posted on Posted 23 Days Ago job requisition id R4662 Manager
Job Source: Mimecast South AfricaMimecast
Johannesburg, Gauteng
Manager, Customer Success (people management and customer success experience essential) page is loaded Manager, Customer Success (people management and customer success experience essential) Apply locations South Africa - Johannesburg time type Full time posted on Posted 24 Days Ago job requisition id R4662 Manager
Job Source: MimecastJohannesburg, Gauteng
R 400000 ZA Per annum
These jobs were popular with other job seekers Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 The Customer Success consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant Partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction. The Customer Success Consultant proactively engages with an assigned portfolio of customers by engaging them as a trusted advisor. They develop a deep understanding of customers’ recruitment and development strategy and business objectives to drive the use of the Pnet solutions. The Customer Success Consultant strives to drive high level customer value realization. About the Department A dynamic team passionate about ensuring our products and services come to life within our customers businesses. They are committed to showing our customers real value and return on their investment. The Customer Success team play a pivotal role in customer retention, satisfaction and building long term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always Goes Beyond. Duties & Responsibilities Develop and implement account strategies and consumption plans that drive customer outcomes. Build trusted relationships with customers to support value-based consumption focused activities. As a Customer Success Consultant, you are expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers. Monitors SLA performance and maintain high level of customer satisfaction. Engage with STST as well as relevant subsidiary organisations to leverage expertise as needed. Leverage data & tools to track and manage targeted adoption and consumption activities. Act as point of escalation for customers account issues. Contribute to library of success plays and best practices to further grow Pnet’s ability to drive customer success. Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment. Stays knowledgeable on customer’s industry, business strategy, business line strategy and market conditions. Orchestrates success resources across PNet to accomplish customer's desired outcomes. Provides customer advocacy and acts as voice of the customer providing feedback to appropriate PNet stakeholders. Identifies and mitigates risks to current and future reoccurring revenue. Be the customers strategic expert to share industry trends, best practices, competitive insights, and product roadmap. Coach customers to ensure they are leveraging all available resources. Desired Experience & Qualification Matric / Higher Certificate A minimum of 3 years’ customer management experience. Excellent knowledge of the MS Office suite. Intermediate to Expert level experience on Excel. Knowledge of ERP/ CRM Systems would be advantageous. SAP knowledge will be an advantage Interested?Pnet is an equal opportunity employer. Please note that if you have not heard from us within 2 weeks that your application has been unsuccessful. Consulting HR Services, Recruitment & Selection IT & Internet These jobs were popular with other job seekers Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
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Customer success consultant jobs in Johannesburg, Gauteng
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