ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Seidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for pr
Job Source: SeidorHalfway Group
Johannesburg, Gauteng
These jobs were popular with other job seekers Scott NET, an End-to-End ICT Solutions Provider, a division of Halfway with offices in JHB, Cape Town, and KZN is sourcing an IT Support Engineer to provide Technical Support at client site. The ideal candidate must have diverse hands-on experience and be comfortable in a client facing role. The role w
Job Source: Halfway GroupHalfway Group
Johannesburg, Gauteng
These jobs were popular with other job seekers Scott NET, an End-to-End ICT Solutions Provider, a division of Halfway with offices in JHB, Cape Town, and KZN is sourcing an IT Support Engineer to provide Technical Support at client site. The ideal candidate must have diverse hands-on experience and be comfortable in a client facing role. The role w
Job Source: Halfway GroupSelect One
Johannesburg, Gauteng
These jobs were popular with other job seekers Select One Support Engineer - Cape Town / Johannesburg JHB - Northern Suburbs Permanent Full Time Published: 6 days ago Non EE/AA Reference: JHB000320-JG-2 A world-class identity platform provider using multi modal biometrics to enable individuals and businesses to interact conveni
Job Source: Select OneIsanqa
Midrand, Gauteng
Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation. Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2026 EXPERIENCE: 4-6 Yea
Job Source: IsanqaBe Different Recruitment
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB006284-NL-2 A leading cash management based in Houghton is urgently looking for a Support Manager to be responsible for managing provision of the technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable for the
Job Source: Be Different RecruitmentBe Different Recruitment
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB006284-NL-2 A leading cash management based in Houghton is urgently looking for a Support Manager to be responsible for managing provision of the technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable for the
Job Source: Be Different RecruitmentSeidor
Johannesburg, Gauteng
About SEIDOR Networks Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire to grow personally and professionall
Job Source: SeidorJohannesburg
Key Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users to get clarity on problems and trouble shoot.
- Provide telephonic support to users if possible.
- Provide physical assistance to users if necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary PCs to users when necessary (prioritise).
- Update users on progress being made in solving their problems.
- Fully test the solution to ensure that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed SLAs.
IT Support
- Analyse user problems.
- Prioritize user problems based on severity.
- Train user on how to use IT equipment.
- Research and recommend better ways to reduce IT user problems.
- Develop good working relationship with users.
- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work done.
Hardware Maintenance and Repairs
- Undertake maintenance and repairs on damaged and repairable hardware.
- Report on uneconomical repairs.
- Recommend replacement.
- Schedule and administer regular maintenance of IT equipment.
Network and Telephone Support
- Provide daily operations support and maintenance for network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty devices.
- Ensure timely problem resolution.
CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide customers with regular feedback on their service requests.
- Travel to and from customer locations (usually by car), documenting work activity and
maintaining administrative paperwork.
Asset Management
- Undertake audits of hardware and software assets.
- Maintain and update a register of all IT assets.
- Provide technical advice on hardware and software to be produced by users.
Research and Development
- Keep abreast of trends in hardware and software developments.
- Research on new problems/ challenges as they occur.
- Share information with technical staff and document solutions found.
Reporting
- Contribute to the preparation and submission of Regulation reports.
- Aid in the development of functional reporting systems, for management, project or
performance reporting.
- Report regularly and periodically perform necessary submissions as and when required
to provide progress updates and/or inform management decisions.
Stakeholder Management
- Aid in proactive and progressive relationships with key stakeholders.
- Deal with inquiries and requests for information from both internal and external
stakeholders.
- Aid in the maintenance of relationships with vendors, service providers or procurement
teams and ensure that all relevant procured items are invoiced and paid on time.
Qualifications and Experience
- Bachelors Degree/ Advanced Diploma in Information Technology related qualification.
- Relevant 4 years experience in system support environment
Technical, Managerial, and Behavioral Competencies Required
- Planning, Organising and Coordinating.
- Personal mastery.
- Judgement and decision making.
- Ethics and Values.
- Client Service Orientation.
- Citrix.
- Company legacy systems.
- MOUS.
- Integration platforms.
- Financial systems
IT Customer Engineer jobs in Johannesburg
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.