Internal Sales and Customer Relationship Manager
Portelizabeth
REQUIREMENTS
Matric, relevant qualification advantageous
Proven track record in internal sales and technical ability
Good telephone presence
Proficient in English and Afrikaans
Good computer skills including typing, Outlook/Gmail, Excel, Word, Google etc
Technical understanding
Attention to detail
Ability to work unsupervised
Customer orientated
Valid drivers license an own transport
DUTIES
Answering email and telephone enquiries
Respond to LiveChat on our web site
Support of the National Sales Manager and sales agents
Update customers on orders and delivery of those orders
Assistance of documentation of orders being dispatched (invoicing, packing lists and way bills)
Update and control of eCommerce platforms including our own web site, Takealot and other retailers
Market research and assistance of the marketing department
Listening to understand customer needs and responding appropriately
Effectively address customer questions and concerns, as well as tailor their pitch to match customer needs
prioritise tasks and manage time effectively is very important
Able to understand the changing markets and customer needs and adjusting the way you offer a product accordingly
Problem-Solving Skills - think critically and come up with creative solutions is valuable
Collaborating with everyone and their respective departments is essential
Consistent follow-up with leads is crucial for moving them through the sales pipeline and closing deals
Good follow-up skills involve being proactive, persistent, and courteous. - Very important, to understand how to be persistent but to not annoy the customer into not doing business
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.