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Boomerang Marketing
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Wynberg, South Africa | Posted on 01/09/2024 Hey there potential team player! If you've got a great senseof humor, a quick thinking attitude, and a track record of success, then we'vegot the perfect workplace for you. Our modern, spacious, and funky office in Wynberg's Maynard Mall is the place to be. We're all about unleashing potentialand creati
Job Source: Boomerang MarketingTalksure Pty Ltd
Umhlanga Rocks, KwaZulu-Natal
Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team DUTIES AND RESPONSIBILITIES To ensure customer satisfaction through monitoring agent interaction with the customer. • Collate and distribute send reports • Liaise with sales depar
Job Source: Talksure Pty LtdTalksure Pty Ltd
Umhlanga Rocks, KwaZulu-Natal
These jobs were popular with other job seekers At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strateg
Job Source: Talksure Pty LtdBoomerang Marketing
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Customer Experience Advisor - Ticketing agent with GDS Experience Wynberg, South Africa | Posted on 02/28/2024 BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forw
Job Source: Boomerang MarketingSynergycontactcentre
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Customer Service Agent - PMWe are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the busine
Job Source: SynergycontactcentreUniversity Of Fort Hare
Kwamakhutha, KwaZulu-Natal
Prospecton, Durban. Well-established concern within the Logistics industry seeks Outbound Customer Services Agent with relevant experience in the Shipping / Logistics industry to join their team. Please note: this is a 6-months contract position. Responsibilities: Maintain and update schedules Manage and monitor bookings with shipping Process b
Job Source: University Of Fort HareTalksure Pty Ltd
Durban, KwaZulu-Natal
About us: Established in 2010, Talksure is an independent financial services provider for the South African and International markets. Based in Umhlanga, KZN we specialize in providing innovative, tailor-made customer engagement solutions. Our growing team of highly motivated and skilled sales specialists has a proven track record of producing expo
Job Source: Talksure Pty LtdBoomerang Marketing
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Wynberg, South Africa | Posted on 03/12/2024 Attentionall Wine enthusiasts and charismatic individuals! Are you ready to take yourpassion for persuasion to the next level? We have an exciting opportunity foryou to join our team as a retention’s specialist, where you will have thechance to showcase your energetic and outgoing personality while ret
Job Source: Boomerang Marketing,
R 200000 ZA Per annum
Customer Service Contact Centre Bae (Agent) Hospitality experience advantageous Wynberg, South Africa | Posted on 04/16/2024 The Customer Support Bae (agent) is on the front lines for our UK based market. Solving our customers’ problems across a number of differentcontact channels, while charming them at the same time. They ensure we’redelivering the best possible service for our drivers and space owners and thatany issues that arise are resolved as quickly as possible. What you will be responsible for: Provide World- Class Service● Respond to driver and space owner enquiries received viaemail, live chats, social media, phone and voicemail. ● Keep accurate records of all customer interactions, usingsystems like Zen Desk, G Suite and Slack to allow accurate reporting and toimprove service levels.● Become an expert on Campaign specific service, featuresand capabilities to best educate our customers and encouraging them toself-serve.● Display, show empathy in a professional way byestablishing rapport with customer. Showing reasonable concern and support inevery way possible to help. Practicing active listening without interruptingand reflective listening by paraphrasing. Relationship Management● Act as a brand ambassador, solving our customers’ problemsand charming them at the same time.● Help to continue to develop the customer support offeringthrough sharing knowledge, developing areas of specialisation, proposingimprovements and delivering projects as required● Raise requirements with Client Operations team to resolveproblems with B2 B sites.● Raise bug tickets via the Service Desk that clearlyarticulate problems or issues experienced by our customers, allowing the Engineering team to effectively prioritise and resolve technical issues.● Demonstrate a commercial awareness that allows theidentification of a solution that is acceptable to the customer and allowsspecific campaign to achieve its business goals. Operational Requirements● Achieve established targets to achieved requiredproductivity and quality standards to provide excellent customer service and aneffortless experience. ● Deliver within defined SLAs, identifying and executingrequired actions to avoid tickets in breach.● React quickly to new challenges, finding innovativesolutions to problems and adapt as we continuously improve our service.● Update status of open tickets regular to allow theproduction of accurate reporting. Team Membership● Represent the team internally to ensure that internalfunctions understand the role of Customer Support and are engaged in helping todeliver against the team’s targets.● Identify areas for improvement and own the execution ofchanges to improve the delivery of the Customer Support function.● Constantly ensuring that you are aware of product changesor processes relating to service.● Ensuring company policies and processes are adhered to andfollowed.● Build effective relationships with the peers and Team Leader to enhance team performance. Requirementsequirements What you need to be able to do this job : Hospitalityand concierge experience is highly advantageous. Experienceon live web chat, email and voice experience essential. Other requirements Knowledge, skills and experience:● Ability to prioritise and identify the severity ofcustomer problems to support triaging● Passionate about delivering consistently high customerexperience● An empathetic tone of voice and an ability to consistentlyapply guidelines to set a consistent tone in all customer communications,across a variety of contact channels● Ability to explain complex or technical concepts usingclear language that is tailored to the audience● Experience sharing knowledge across a team to improveknowledge and performance of peers● Confident working with new technologies and systems● Excellent written and oral communication skills● A track record of identifying improvements, proposingsolutions and executing change● Able to learn new concepts quickly, taking ownership ofpersonal development and training● Previous experience in a high-demand customer-facing role
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Customer service contact centre bae (agent) hospitality experience advantageous jobs in ,
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